Ic webclient sap crm software

An ic agent can perform activities related to sales, marketing, service, etc. In crm ic webclient, at least two application sessions get created in the background sm04, the agent and the communication session. The interaction center ic webclient is a thinclient, highlyoptimized desktop application for interaction center agents. Customers who work with the sap crm interaction center webclient. Sap tcodes in module crm ic interaction center webclient sap tcodes the best. Interaction center crm community wiki sap community wiki.

Sap crm ic profiles and configuration tutorialspoint. These work items can originate from sap customer relationship management sap crm or from another sap system. Sap crm is the crm tool provided by sap and is used for many a. No separate installation of the ic webclient is necessary. Leave the default values in the application name and application pool name. Sap abap application component crmic interaction center webclient sap datasheet the best online sap object repository. Sap abap application component crmic interaction center. An ic agent can participate in all the marketing activities like cold calling, product campaign, product proposals, etc.

Extending the business partner search in ic webclient by new. Sap menu interaction center interaction center webclient administration communication management software interface settings maintain communication management software connections. The ic agent inbox can be used to perform all these activities in a webclient. Go to img crm basic settings select define transactions copy the relevant transactions rename enter copy all enter again. The software agent framework saf is required for scenarios that. Define a communication management software cms profile where inin is the.

Course participants will get to know interaction center webclient ic webclient specific processes as well as ic webclient specific functions and corresponding customizing settings. Communicationmanagementsoftwaresystemen mit dem interaction center. Agents can access all administration, maintenance, and reporting tools, creating a highly efficient contact center. Relationship management sap crm insbesondere mit dem ic webclient. Sap crm webclient business role for interaction center agent. Crm ic webclient and chat in sap ecommerce for mysap crm. Sap crm interaction center in this section, we will discuss about the interaction. Agent inbox in the interaction center webclient sap documentation. Easy access sap crm interaction center webclient docu crm. Easy access sap crm interaction center webclient docu. If this solves the problem then reward with suitable points. Sap tcodes in module crmicinteraction center webclient. Cr410 crm interaction center webclient sap training. Please have a look at the full sap live class training offering in q2 and join your sap training course virtually from home instead, without travelling.

Add or activate the uiu work centers you want to use in your crm ic business role. It provides a framework for processing ic webclient functions. Course participants will get to know interaction center webclient ic webclient specific processes. New alternative chat client for the crm interaction center demo video by. Sap crm interaction center is integrated with all the components of crm sales. For information which uiu views can be integrated in crm ic, see sap note 1408382. Thus ic agents are also provided with access to different applications and crm business transactions.

Members of project teams who are involved in implementing the sap crm interaction center webclient. As i know, live web collaboration in sap ecommerce for mysap crm b2b, b2c shops, and internet customer selfservice supports chat in crm interaction centre webclient, so that customer requests for assistance via chat are forwarded directly to the ic webclient. Interaction center webclient sap documentation sap help portal. Thus, the companies require a suitable software solution to cater to its. Sap crm integration technical reference set up an sap ic profile. Cic integration with sap crm installation and configuration guide. History of current applications in mysap crm interaction center 15. Interaction connect with the sap ic web client sap crm 7. The interaction center can perform all the key activities of crm marketing.